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Room 2101-1, No. 8, Chengyi North Street, Torch High-tech Zone Software Park Phase III
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The first year to the fifth year of free warranty, including: free remote processing, free on-site maintenance (only in some areas), free replacement of accessories, free replacement of the machine, the specific way determined by the judgment of EITAI.
The sixth year to the tenth year of free remote processing, free remote technical support; the user can choose paid on-site maintenance (only in some areas), paid accessory replacement, etc., EITAI cannot be refused during the warranty period.
1. The warranty starts two months after the product is shipped from the factory or after it is installed and used, whichever is earlier.
2. If the product or part of the product is replaced or repaired in accordance with this warranty, the balance of the original warranty period shall apply. The replaced product or part of the product does not provide a new warranty obligation.
3. Matching information to be submitted for warranty:
3.1 SN photos;
3.2 Detailed photos/videos of the system installed provided by the customer;
1Eitai(Xiamen) New Energy Technology Co., Ltd.
3.3 Photographs/videos of specific circuit electric gates provided by the customer;
3.4 Inverter WIFI account number and password or battery WIFI account machine password (limited to customers with installations);
3.5 Customer's problem description.
4. In order to avoid the emergence of inferior products in the market, if there is a replacement of parts or the whole machine, the user is obliged to return the replaced parts or the whole machine to EITAI (the specific process according to the instructions of EITAI's technical staff).
Room 2101-1, No. 8, Chengyi North Street, Torch High-tech Zone Software Park Phase III
